## Active Backup for Business Recovery Wizard

Active Backup for Business supports bare metal and volume level backup and restoration through a preconfigured recovery media. This article will explain how the recovery media works when restoring the entire machine with a specific backed up version stored on the Synology NAS. For more information on how to configure the recovery media, please refer to Recovery Media Creation Guide.

### Requirements and Limitations

- A preconfigured recovery media. To create this media, please read Recovery Media Creation Guide for more information.
- Supported PC:
  - Windows 10 Creators Update (all editions)
  - Windows 10 (all editions)
  - Windows 8.1 (all editions)
  - Windows 7 SP1 (all editions)
- Supported physical server:
  - Windows Server 2016
  - Windows Server 2012 R2
  - Windows Server 2012
  - Windows Server 2008 R2
- Internet connection is required throughout the entire recovery process. If the internet disconnected during the process, Active Backup for Business Recovery Wizard would keep trying to resume the restore process until reconnecting to the server. You can stop it at any time.
- All the needed drivers are suggested to be installed before you start. If you would like to install more drivers, you can click on the context menu at the top right corner of the wizard, and click Load Drivers to install.

#### Note:

Dynamic disks are not supported for bare-metal restore.

### Active Backup for Business Recovery Wizard Overview

- On the top right corner of Active Backup for Business Recovery Wizard, you can check the Internet status by .
- Click at the top right corner of the wizard to view the context menu where several options are provided:
  - List of hardware drivers: Here you can check the installed drivers and network adapter. Click Load Drivers to install necessary drivers if needed.

  - Command-line interface: Access to command-line interface is supported here for you to check the status and information of the device and activate built-in programs by commands.
  - Internet Settings: You can decide either to obtain IP address and DNS server address automatically, or set a designated IP address or DNS server for the device.

  - About: Displaying the current version information.
  - Restart: This option allows you to restart the device at any stage of the process. Please note that once you restart the device, the previous settings will be reset, and you have to log in and configure again.
  - Turn off: This option allows you to turn off the device at any stage of the process.

### Recovery

#### To restore a version from the server:

1. Please enter the BIOS menu of your device by pressing the necessary key, and change the boot order to boot the recovery media fisrtly since the recovery process starts from rebooting the target device. Save this change and reboot the device. This time you should enter the Active Backup for Business recovery media wizard.
2. Load drivers and network adapters:

   Recovery can fail when lacking any necessary driver. To ensure a smoother recovery process, it is strongly suggested to double check the installed drivers and adapters in this step.

   - Network Adapter:

   Please click List of hardware drivers to check if the required network adapter has been installed, or click Internet Settings to fix the problem when failing to connect to the internet by default. The recovery cannot be performed without internet connection. In most cases, the internet should be automatically support if the WinPE applied by the recovery media is for Windows 10.

   - Load drivers:

   Please click List of hardware drivers in the context menu and click Load Drivers to install the target driver when needed. It is suggested to load and install all the necessary drivers in advance.

3. Log in to the Synology NAS:

   Enter the server IP or domain name and credentials to log in to the Synology NAS to retrieve the stored versions. The devices and versions which you can see in the next two steps is based on your logged in account.

4. Select the device and the task:

   Once logged in, all the available backed up device and tasks for the logged in account will be displayed. The information of backup type and Last Backup Time is listed on the table. Last Backup Time refers to the start time of the last backup.

5. Select a version:

   Versions of the selected task are displayed on the left panel for you to choose. Detail information of the selected version is displayed on the right panel.

   Version Information:
   - Disk No.: When you have more than one disk that have been backed up in a version, the disk will be listed in this numerical order.
   - Partition table: Active Backup for Business backs up the device’s partition table. This information is recorded and also displayed in this table.
   - Capacity (per disk): The “Capacity” on the top bar refers to the needed space when restoring the entire disk to this device.
   - Drive (letter): The backed up drives will be listed with its specific letter.
   - Type: Displaying whether the partition type of the drive is main or logic, and whether it is system volume or not.
   - Capacity (per volume): The capacity under each drive stands for the used space of the drive.
   - File system: Only NTFS is supported.

- When no sufficient disk has been installed on the device:

When a chosen version requires more disks than the disks that have been installed on the device, a notification will pop up. To fix this problem, do any of the following:

- Select another version.
- Click Load Drivers in list of hardware drivers to load required hardware drivers.
- Install more hard disks on the device, load the drivers, and try again.

- When not enough space on the disk(s):

When the chosen version requires more space than the space of the installed hard disk on the device, a notification will pop up and list the disks which need more space to restore. To fix this problem, do any of the following:

- Select another version.
- Change the installed hard disks.

#### Note:

The capacity of each installed hard disk on the device has to be more than or equal to the corresponding backup disk in the selected version. Even when the total capacity of all installed hard disk is more than or equal to the total capacity of the selected version, the capacity of individual hard disk still needs to be more or equal.

6. Check and confirm the summary to start the recovery process:

   Please note that recovery is an irreversible action. Once started, it is not allowed to be stopped and rolled back to where it was before the recovery. Cancellation during the process may lead to incapability of booting the device.

- When internet disconnected during the recovery:

Active Backup for Business Recovery Wizard will continuously try to reconnect to the server and resume the recovery when the internet disconnected during the process. You can stop this at any time by canceling the recovery, restarting the device, or turning off the device via the context menu.

7. Finish and reboot:

   Click Finish and decide if you wish to reboot the device or turn it off when the recovery is ready. Please remove the recovery media before rebooting the device.

#### To cancel the recovery:

1. Click on Cancel at the bottom of the wizard to cancel the recovery before it finishes. Please note that both recovery and cancellation is irreversible.
2. Click Finish to choose either to reboot the device or turn it off.

#### To retrieve "recovery.log" and send it to Synology Technical Support when recovery failed:

When a bare metal or volume level recovery has failed, you may retrieve the "recovery.log" file and send it to Synology Technical Support for further assistance. Please note that "recovery.log" is only retrievable on Recovery Wizard before you restart or turn off your device.

To retrieve the "recovery.log" file, please follow the below steps:

1. Click at the top right corner of the wizard to open the context menu.
2. Click Command-line interface to launch command-line interface.
3. Enter the below command to launch Notepad:

   `notepad`

4. Choose Open in the notepad, and check the drive letter of the inserted USB drive. For example, if the drive letter of the inserted USB drive is “S”, please enter the below command to copy the log to the USB:

   `copy X:\ActiveBackup\recovery.log S:`

   A message confirming the action of copying the file will appear after entering this command.
5. Go to the USB drive where you copied the log file to, and send the file named "recovery.log" to Synology Technical Support for further troubleshooting.